Online Sign-Ups, Waitlist, and Cancellations
FREQUENTLY ASKED QUESTIONS
Q. What is the Reservation/Pre-Book Window?
A. All Classes are available for online sign ups 7 days prior to the class occurrence and closes 2 hrs prior to class start time.
Q. What is a Late Cancel?
A. When a client has reserved a spot for class but cancels within 12 hours from the class start time.
Q. I have reserved my spot for a class but can no longer attend. How can I cancel my reservation? What is the latest time to cancel?
A. You may cancel your reservation up to three hours before class start time. Login to your Ra Yoga MindBodyOnline account where you reserved the class and review your class schedule listing with the upcoming classes and workshops you are signed up for. Next to each class is a cancel button you will have access to up to two hours before class start time.
Q. How does the Online Waitlist work?
A. If someone who is pre-booked cancels at least two hours before class start time, then you will AUTOMATICALLY be added to the class. If you do not want to be added to the class due to a conflict, you will need to notify the studio immediately. If you update your profile with an accurate cell phone number and check the box to allow us to send SMS/Text then you will be notified via text when you are added to the class and reply back to be removed.
Q. If I am automatically added to a roster via the online waitlist will I be marked as a no show and charged if I don’t attend?
A. Yes, a client who is automatically placed on the reservation roster via the online waitlist would be running the risk being marked as a no show for non-attendance and therefore be subject to the No Show Fee.
Q: I can’t access the internet. Can I reserve a spot before class time by calling the yoga studio?
A: Yes, you can call the studio anytime to attempt to reserve a spot in class.
Q. What is the latest I can cancel my reservation without penalty?
A. Please cancel your reservation at least 12 hours prior to class start time to avoid the Late Cancel penalty charge of $10 or no show penalty of $15.
Q. How do I get emails about reservations? I have no way to know if I got off the waitlist and into class.
A: I am so glad you asked, when you log into your account and click “MY INFO” the 2nd tab from the right, you can click the checkbox to allow RA to email and text you.
Q. What if I am going to be late for class?
A. If you are able to make it to class within the five minute post-class start time grace period, contact the studio at least three minutes before the start class start time so they don’t give up your spot to someone on the in-person waitlist.
Q. What if I can’t find parking?
It is important that you get to class at least 10 minutes from the stated start of class. This is our grace period. Your spot will be given away 2 minutes before the stated start of class time. Please let us know if you are in the parking lot trying to find a spot. Here are the pro parking tips:
Costa Mesa – Overflow parking can be found at the Crowne Plaza hotel two story parking structure located behind McDonald. It is a short walk to the studio.
Newport Beach – The valet parking next to Gracias Madre is complementary. There is also parking across the street in front of KIT Coffee on Buckingham Ln., and on Sherington Pl..
Irvine – There are a lot of spots throughout the Irvine Spectrum Center but a last resort is always the Target Parking Lot Structure.
Long Beach – Parking can get very tight around lunchtime and post-work. We recommend the parking lot near the Panini Kabob Grill.
Q. What are class credits?
A: Class Credits are used to attend classes. If you have a 10 class package then you have 10 class credits. If you have a 4 class limited membership then you receive 4 class credits per month.
Q. Will I lose my class package credits if I miss class?
A. No, credits will be returned to your account upon collection of the No Show Fee.
Q. Will I lose my class package credits if I late cancel for class?
A. No, credits will be returned to your account upon collection of the Late Cancel fee.
Q. Am I available to sign up online if I have not bought a package or class?
A. No, you must have a valid class package or autopay membership to enroll in class online ahead of time.
Q: What Pricing Options are allowed to do online sign ups?
A: All Pricing Options are allowed. Autopay members, groupon, regular class packs.