Membership Hub
Here's where you can learn how to manage your membership & its perks, plus reach a specialist for faster assistance!
Membership Form
Frequently Asked Questions
Cancellations
I need to cancel my membership.
Breakups can be tough and we understand change is inevitable. Please fill out the above form and we’ll be happy to assist with your cancellation RAquest. Please keep in mind: cancellations are processed after the 6-month minimum commitment is complete and a 30-day notice is RAquired.
Once your cancellation is scheduled, you’ll still have access to your class credits/days left until the last day of your current billing cycle.
If your needs have changed and you still wish to continue pRActicing, we offer three monthly plans with pricing for any budget.
You can also find us at home on our streaming platform, RA Yoga LIVE. We offer a one month trial for just $1.00 and after that it’s only $9.99/month for unlimited use. You can check it out here.
I need to cancel my Ra Yoga Live membership.
You can cancel your RYL subscription by simply filling out the form above. You’ll still have unlimited access until the last date of your current billing cycle.Â
Freezes
I need to freeze my membership.
RA Yoga allows each client to freeze their billing one time each calendar year at no cost. Since requesting to freeze your membership indefinitely is unfortunately not possible, kindly provide the exact start and stop dates of your request.
Billing freezes do not need to line up with your current billing cycle, however, if you are requesting a freeze for financial reasons and wish to avoid being charged, please email us 2-3 business days before your automatic billing processes so we may have time to process your freeze request and avoid any unwanted charges.
How often can I freeze my membership?
RA Yoga allows up to a maximum duration of 90 consecutive days each calendar year.
Please note, you may email us at any time if you are ready to resume before membership is scheduled to reactivate.
If you think you may be away for over 90 days, or you are unsure if you will return at all, we can discuss membership cancellation.
If you need to resume your membership sooner than planned, all you have to do is message us!
Send us a message with the form above to request a membership freeze. Please include the dates!
Upgrades & Discounts
I want to upgrade or downgrade my membership.
If you joined RA Yoga before 01/01/2026, you may be on one of our legacy membership plans.
You may upgrade to our new membership model at any time; all new plans include a 7-day booking window! If you wish to downgrade your membership, we’re glad to help as well.
Either way, you may change membership plans at your regular billing interval if you prefer to keep your monthly charge date the same, or, we’ll determine a prorated credit for unused time on your current plan and swap you over mid-cycle.
Send us a message with the form above if you’d like to upgrade or downgrade your membership.
What kind of discounts can I get on a membership?
We offer discounts on monthly recurring memberships for eligible groups. Our STMF discount of 15% is for any recurring monthly membership fee for these eligible groups:
Students (current only) · Senior Citizens (55+) · Teachers (classroom school teacher, any level, including university — not fitness instructors) · Military (active or veteran) · Medical Professional (MD, RN, NP, PA, etc. — not clerical positions) · Family (two or more persons of the same household all have a monthly plan).
Discounts do not apply to class packages.
If you think you are eligible for one of the above discounts, please complete the form above with any supporting information for us to review.
Guest Credits
Which memberships come with guest credits?
Both the Unlimited and 4-Class monthly memberships include one free guest credit per bill cycle. You may use this to treat anyone to a complimentary class!
Guests do not have to be accompanied by a member in order to take class though they must complete a liability waiver in order to attend.
How do I use guest credits on my membership?
You’ll want to reserve a spot for your guest following similar steps as when you book for yourself.Â
- Open the Ra Yoga App
- Navigate the the Class Schedule
- Click the Reserve button for the class you want
- Now, before finalizing your reservation toggle the orange button from “Myself” to “Guest”.
- Click to confirm
If you are unable to complete the reservation, it’s likely because you already used your monthly guest credit. You can always purchase more of these, or send a message above if you feel this is an error.
Do credits from my membership roll over?
Unfortunately, classes can not roll over past your bill date. Each monthly allotment of classes for either of our limited membership plans is tied to the 30-day bill cycle. If your membership bills on the 10th of the month, you may use your class credits from the 10th of that month until the 9th of the following month. Your membership bills again on the 10th, at which time the system will give you a new set of classes and mark any unused classes for the previous cycle as expired. This is a physical limitation of the software.
If you think you may be unable to use your upcoming monthly class credits for any reason (vacation, injury, illness, etc) you may decide to use your annual billing freeze. As a reminder, RA allows clients to freeze the billing on any monthly membership one time each calendar year at no cost.
Payments
Can I get a refund on past membership payments?
As stated in the purchase agreement, RA does not issue retroactive refunds for monthly membership charges.Â
If you will be returning to RA in future, you may decide to use your annual billing freeze. RA allows clients to freeze the billing on any monthly membership one time each calendar year at no cost. The freeze holds your 30-day billing for future use, so you’ll be able to use any remaining classes/time on your cycle once you return– no need for a refund!
If you may not be returning in the future, submitting the required 30-day notice to cancel in advance will keep from incurring any unwanted charges.
Can I pay for someone else's membership?
Yes, you can. It is important to understand that adding your credit card information to anyone else’s account does not mean this form of payment can only be used for the monthly recurring membership fee. Once added, this card may be used to purchase anything else, online or in studio, at any time, with no prior authorization. Â
If for example you’d like to give someone a month of yoga, or supplement their monthly membership cost at any time, the best way to do so is by purchasing a RA Yoga gift card. Gift cards are sold at all four studio locations and once received your giftee can add this directly into their RA Yoga app and apply the credit towards their monthly membership cost.
